P-3 - Management Issues No One Wants to Talk About

Thursday, April 3, 2025

3:15 PM – 4:15 PM EST

Location: Hynes Convention Center, Floor 3, Room 309

Earn 1.0 CE Credits

Speaker(s)

Teresa Duncan, M.S.

President
Odyssey Management, Inc.
Centreville, Virginia

Disclosure(s): American Association of Dental Office Managers: Honorarium (Terminated); American Dental Association: author, Dental Content Committee (Ongoing), Honorarium (Ongoing); Care Credit: Honorarium (Terminated); Dental HQ: Honorarium (Terminated); Vyne Dental: Honorarium (Terminated)

Session Host(s)

Ivy Pruitt, DMD (she/her/hers)

Endodontist
Main Street Endodontics
Worcester, Massachusetts

Disclosure(s): No financial relationships to disclose

Disclosure(s):

Teresa Duncan, M.S.: American Association of Dental Office Managers: Honorarium (Terminated); American Dental Association: author, Dental Content Committee (Ongoing), Honorarium (Ongoing); Care Credit: Honorarium (Terminated); Dental HQ: Honorarium (Terminated); Vyne Dental: Honorarium (Terminated)

Ivy Pruitt, DMD: No financial relationships to disclose

Do you ever wish someone would have just told you how wild dentistry can be? Unexpected situations can test even the most experienced leader! Often, we manage by our very strong intuition but still make mistakes. Let’s discuss how to protect ourselves by staying ahead of the game. We will use lessons and examples from each other to make us all stronger business leaders!

Learning Objectives:

Describe the manager's primary role in protecting the practice
Establish SOPs for unexpected situations.
Communicate with team members during stressful situations.