(PR104) Enhancing Oral Health Communication Between Providers and Patients in Endodontics: A Pilot Study

Objective: After-visit summaries (AVS) have shown great promise in improving patient care in the medical field. In endodontics, where aftercare and follow-ups are regularly given, AVS have not been routinely implemented, but may be beneficial. This study evaluated the effectiveness of a printed AVS with audiovisuals resources on patients’ understanding of endodontic procedures and retention of post-operative instructions.

Methods: An endodontic resident recruited English-speaking adult patients (n=30) at the University of Illinois Chicago College of Dentistry Endodontics Clinic, obtained informed consent, and randomly assigned participants to 2 groups: Verbal (Group A) or Written/Visual AVS (Group B). Following treatment, phone interviews were conducted to collect information regarding patients’ understanding of treatment and aftercare information. Descriptive analysis and Mann-Whitney non-parametric tests (α=0.05, 95% CI) were performed.

Results: Preliminary data was used for analysis (n=30) with 100% retention for treatment and interviews. Patients in both groups were satisfied with treatment explanation and post-operative instructions. The majority of Group B reported using audiovisuals between and after appointments. Group B also reported a significantly higher level of confidence with recalling treatment steps (p=0.012) and using audiovisual supplements (p=0.037) compared to Group A. Patient satisfaction with the resources provided was comparable across groups (p=0.075).

Conclusion: Patients reported satisfaction with communication and post-operative instructions in both groups. Written AVS led to improved recollection of treatment steps, and audiovisual resources supported patients’ understanding. Clinically, integrating a written AVS into endodontic consultations and treatment appointments can enhance post-operative instructions, align patient expectations, and improve dental communication.